Terms & Conditions

These terms and conditions form the legally binding agreement between Metro Kitchens & Bedrooms Limited, trading as Metro Home Interiors and formerly as Metro Wardrobes ("the Company", "we"), and the person placing the order ("the Customer", "you"). Please read them together with your written quotation and manufacturing sheet, which set out the specific details of your project.

1. The contract

The Company is registered in England and Wales under company number 09471616 at Unit 29, Hallmark Trading Estate, Fourth Way, Wembley, London HA9 0LB. Telephone 07700142978, email contact@metrohomeinteriors.co.uk.
A quotation becomes a binding order when the Customer confirms acceptance and pays the deposit. Nothing in this agreement affects the Customer's statutory rights.
It is the Customer's responsibility to check that all details of the order are correct. The Company may change these terms on giving reasonable notice in writing to the Customer.
Where work, materials or services are requested by a person who is not the legal owner of the property, that person is the Customer and is responsible and liable under this agreement, not the owner of the property.

2. Using this website

The content of metrohomeinteriors.co.uk is provided for general information. Every piece we make is made to measure, so the finishes, dimensions and configurations of your furniture are agreed with you in writing before manufacture. Prices shown on the website are guide starting prices and do not constitute an offer; your written quotation states the price for your project. All text, images, drawings and designs on this site are owned by or licensed to the Company and may not be reproduced without written permission.

3. Design visits, quotations and survey

Home design visits are free and carry no obligation. No deposit is taken at the design visit.
Quotations are itemised in writing and are valid for 30 days unless stated otherwise.
If, during or after the technical survey, a structural, technical or costing issue arises before manufacture, the Company or the Customer must give reasons for the issue within 7 days of the survey, verbally and in writing, and either party may terminate this agreement. If the Company terminates under this clause, any deposit paid is refunded in full.
The Customer should not undertake work or incur expense in reliance on this contract until the Company has confirmed a delivery date after the technical survey and any re-costing, and both parties have agreed any changes.

4. What is not included

Re-decoration, tiling, flooring and building work of any description.
Removal and disposal of old units, unless specified in the order, and remedial work should any damage occur during the removal of existing furniture.
Moving items into or out of the room or out of existing wardrobes. The Company accepts no responsibility should the Customer engage the Company's staff in any of the above without consulting the Company.
Disposal of waste, packaging or unwanted appliances not left by the Company.
Installation or connection of appliances, plumbing, gas fitting and electrics, and the moving of electrical switches, sockets, control panels or any other electrical work.
Cutting or refitting of flooring of any kind.

5. The Customer's responsibilities

Check the manufacturing sheet carefully to make sure it is correct and meets your requirements, including the internal and external layout, colours, handles, extras and dimensions. Changes requested on site incur an additional charge and delay the installation.
Give reasonable access to the premises, including allowing some cutting of materials on site, and arrange a parking space for the Company's vehicle for the duration of the installation.
Tell our surveyor where hidden pipes and cables run if they may affect the proposed layout.
Move fragile or valuable items that could be damaged when new units are carried into the property, and empty the room where the furniture is to be installed, including bed frames and other bulky items. Where this is not done, additional days of fitting may be charged.
Where removal of existing units is included in the order, empty them before the arrival of the Company's team.
Provide adequate welfare facilities on site, including the use of a toilet. If this cannot be provided the Company will hire a portable unit and pass the cost to the Customer.
If keys are to be left with the Company's team, notify the Company in writing.
Notify shortages or damage to the Company in writing by email within 5 working days of receipt of the goods.

6. Cancellation

The goods are made to order to the Customer's specification and cannot be resold. Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 they are exempt from the 14-day cancellation period.
Once ordered, the Customer may cancel only with the Company's agreement and only before manufacture has commenced.
Where further design visits were requested after the deposit was paid, a fee of £150 per visit is deducted on cancellation.
Where the order is cancelled after the manufacturing sheet has been prepared and sent for approval, a fee of £400 is deducted on cancellation.
Where manufacture has commenced, 50% of the contract value is retained.

7. Payment

Payment may be made by bank transfer, card or cash.
A deposit of 50% of the total order value is payable on placing the order, 35% on the arrival of the Company's team on the first day of installation, and the final 15% on completion.
If the 35% payment is not made on arrival of the team, the Company will stop the works and additional charges will apply.
The final 15% must be settled before the fitters leave the property. The Customer must be present to sign off the project.
All prices include VAT unless otherwise stated. Your written quotation shows the total price, with VAT itemised.

8. Installation dates

The Company will contact the Customer to arrange installation dates based on the latest information from its suppliers; dates may therefore be subject to change.
The Company will confirm a morning or afternoon arrival for its team and cannot commit to a specific time.
Last-minute changes to the content of the order may affect the delivery date.
If the Customer cannot take delivery on the confirmed date for any reason, the Customer must notify the Company beforehand; otherwise a cancellation fee of £200 is added to the invoice.

9. Title to goods

Title to and property in the goods remain with the Company and pass to the Customer only when the total contract sum, together with all other monies due, has been paid in full.

10. Guarantee

The Company offers a 10-year guarantee on its products and workmanship. The guarantee certificate is issued when the final balance has been paid.
The guarantee covers damage that does not arise through improper use; the Company will deliver a replacement part within a maximum of five weeks.
The guarantee excludes damage for which the Customer is at fault and environmental damage, such as the effects of external force or water.
Sliding wardrobe systems use bottom-mounted wheels and carry a 10-year rolling-gear guarantee. Tracks must be kept clean to prevent damage; damage caused by misuse of the sliding mechanism is not covered and will incur charges.
Claims are made in writing by post or email to contact@metrohomeinteriors.co.uk.

11. Specification

Fillers are placed at 50 to 80mm against the walls and 80 to 100mm at the top, with 40mm beside internal drawers, a 100mm base and possible joints where a width or height exceeds 2500mm, unless your design states otherwise.
Variations may occur in the colour and tone of materials because of their composition. The Company cannot guarantee exact colour consistency across the range of materials used but will achieve it within an acceptable tolerance. Colour reproduction in our literature and renders is as close as reproduction techniques allow.
Some panels, particularly gloss finishes, are decorative materials that mark easily and should be protected. The Company is not responsible for marking caused after installation.
Timber products mellow over time, and PVC, laminate and melamine finishes are subject to slight colour change over a period of years.
Worktops must not be exposed to excessive heat or water, which can cause swelling at joints; the Company is not responsible for burn marks and recommends the use of a chopping board.
Each drawer is designed to hold no more than 30kg.
The Customer is responsible for obtaining any planning consent or building regulations approval required for the goods provided under this agreement.

12. Documents and images

Documents issued by the Company containing text, designs, specifications or drawings are confidential and remain the Company's property. They may not be copied, reproduced or passed to any third party by the Customer or the Customer's workmen or agents without the Company's prior written agreement.
By entering this agreement the Customer assigns to the Company the intellectual property rights in images of the Customer's furniture, its contents and the surrounding area, and licenses the Company to use such images in its publicity material. Tell us in writing before installation if you do not wish your furniture to be photographed.

13. Complaints and law

If anything is not right, contact us at contact@metrohomeinteriors.co.uk or on 07700142978 and we will put it right under the guarantee or agree a remedy with you. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. Your statutory rights as a consumer are not affected.

Last updated: 5 September 2026.